24Hr Advice 0800 526 368

24Hr Advice 0800 526 368

Frequently Asked Questions

We appreciate that the prospect of making a clinical negligence claim can be a little daunting and confusing so we’ve included some questions that we are frequently asked below.

Call us for free legal advice on our 24 hour Advice Line 0800 526368 or click here to email us.

Who would my claim be against?

If you have received treatment at an NHS hospital then we would pursue a claim against that hospital Trust, not the individual doctor concerned.

If you have received private treatment then we would be making a claim against the individual doctor or surgeon who treated you.

If you wish to make a claim against a GP, dentist, pharmacist, or optician, then the claim would be against that specific person.

All hospitals and individual doctors, surgeons, dentists and other medical professionals are required to have insurance to cover them against any clinical negligence claims and to pay out compensate to the person injured as a result of their negligence.

Will making a claim affect my ongoing medical care?

You are entitled to investigate whether the treatment you received fell below a reasonable standard and caused you an injury.

Bringing a compensation claim will not affect the medical care that you are offered, but if you are really uncomfortable about making a claim against your treating doctors you can always ask for your treatment to be transferred to another local hospital, doctor or dentist.

How can I win my claim?

We will obtain your medical records and instruct an independent medical expert in the same field of medicine as the doctor who treated you to comment on the standard of care and treatment that you received.

The expert doctor must agree that the treatment was not to the expected standard and that no other reasonable doctor would have treated a patient in that way. We must also prove that this treatment directly caused you to suffer an injury, or materially contributed to your injury.

We work closely with a number of highly regarded medico-legal experts who can give an impartial view of your claim and will not know the doctors involved in your care.

We will advise you on every step of your claim and keep you updated when things happen. Every member of the clinical negligence team is a qualified and experienced solicitor and works hard for patients who have suffered from an injury that could have been caused by clinical negligence.

How long do I have to bring a claim?

You have 3 years to make a clinical negligence claim from the date of the injury or the date that you first became aware that something had gone wrong with your treatment.

We would urge you to discuss your potential claim with us as soon as possible because your claim will be out of time if you miss this date, which is known as the limitation date.

How much will it cost?
We will be happy to discuss different ways of funding your claim with you over the telephone or in person clearly and in a way that you understand. It may be that you have legal cover through your home or contents insurance policy that will cover the costs of making your clinical negligence claim, or we can discuss the possibility of taking your case on a ‘No Win, No Fee’ basis with you or consider legal aid if appropriate.
How long does it take to bring a claim?

The length of time it takes to pursue your claim is dependant on a number of factors, such as the complexity of the claim and the other side’s approach to settling the claim.

Quite often we may have to wait 1-2 months to receive all of your medical records. We will then have them sorted and paginated and this may highlight some missing records, which we will then obtain from your GP or the hospital that treated you.

Sometimes the doctors that we instruct to comment upon your care and treatment may have a waiting list to prepare their report, but it is essential that we have the right expert to look at your case.

We estimate that it takes approximately 6 to 12 months to investigate a clinical negligence claim depending on the complexity of a case, although cases involving injuries to children can take a lot longer whilst their diagnosis and prognosis is properly assessed. Our aim is to settle your claim as quickly as possible for you.

Should I make a formal complaint about my treatment?
Yes. We can assist you in preparing a letter of complaint to the GP or hospital that treated you under the NHS complaints procedure. Please see our separate guidance sheet for further information on the NHS complaints procedure.
Will the claim go to court?
Very rarely do clinical negligence claims go to court. We would estimate that 98% do not go to trial as the defendant’s usually negotiate with us to settle the claim before it gets that far.
How do I start my claim?
Call us for free legal advice on our 24 hour Advice Line 0800 526368 or click here to email us

My experience with OH Parsons has been brilliant. The communication was excellent and very professional. The solicitor kept me informed at every step of the claim. I would definitely recommend OHP . Thank you.

Mr Watson, Personal Injury Case

I have never had to deal with the solicitor for anything and for my first experience I am very glad to say that OH Parsons solicitors handled my case with utmost respect and professionalism. I would recommend OH Parsons to family and friends that need legal services. Thank you for all your help.


Ms Greca, Personal Injury Case

The service that you provided for me was very professional. I always felt at ease with you and easy to talk to you. I know if I ever need your services again I will not hesitate to contact OH Parsons family solicitor again.


Mrs P, Family Law Case

I would like to take this opportunity to thank OH Parsons for tremendous assistance throughout the legal claim. I was regularly informed about the proceedings of my case in a simple language. I am very happy with the service I was offered and would recommend it to others.


Mr Sehgal, Personal Injury Case

OH Parsons solicitors - Extremely helpful, honest, very professional, friendly and polite. Kept me informed and up to date with every development . Explained all the information thoroughly. Would definitely recommend and use them again. Thank you.


Mrs Power, Clinical Negligence Case

OH Parsons guidance and advise greatly appreciated. I have been well informed about my Personal Injury claim all the time. I would definitely recommend OH Parsons to my friends and relatives. Thanks.


Ms R. Nair, Personal Injury Case

I found OH Parsons very caring, yet professional in their approach to my case. Although I only had an accident report to support my claim, they took that and was able to prove that y employeers were negligible. I would recommend OH Parsons to anyone to represernt them. I am very happy with the support and service I received. Thank you to Nicholas especially, he was really ‘on the ball'.


Ms D Box, Personal Injury Claim

These last 3 years has been something that I would not want to go through again, we as a family nearly lost everything and each other. I and my family cannot thank Hannah and all the staff enough. A very professional company, with a very personal service to their clients. Thank you.

Mr A, Norfolk,  Personal Injury Claim

Nazir had dealt with my case and was very very good, she dealt with the case very professionally, was nice and friendly on the phone, answered all my emails straight away, gave me good advice and I was very satisfied with the outcome, given the circumstances of my accident

Mr L,  Personal Injury Claim

Very good service,always got back to me when made inquires etc..very professional in there field & won't hesitate recommending your service to #others


Mr J Devaney, Personal Injury Claim

I felt that the solicitor Caroline Bolton was most helpful and kept me updated on case details, in what has been a very stressful time for me. I felt I had the full backing of OH Parsons LLP. Many Many thanks again to you.


Mr B, Personal Injury Case


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OH Parsons LLP

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