24Hr Advice 0800 526 368

24Hr Advice 0800 526 368

Frequently Asked Questions

We appreciate that the prospect of making a personal injury claim can be a little daunting and confusing so we’ve included some questions that we are frequently asked below.

How long do I have to make a claim?

Generally you have 3 years from the date of the accident or the date you knew or ought to have known about your condition or injury. There are a few exceptions, for example, if you were under the age of 18 years when you had the accident, then you have until your 21st Birthday to make a claim.

Do I need to wait until I have completed my treatment before I start a claim?
No, it is advisable to start the claim as soon as possible as it is easier to obtain evidence like witness statements, CCTV footage straight after the accident. We may also be able to help with any rehabilitation treatment like physiotherapy or obtain a part payment to cover your loss of earnings.
Should I use an Accident Claims Company or a specialist solicitor?

Claims companies say they are experts in Personal Injury work but they are not law firms regulated by The Law Society. It is also unlikely that your case will be dealt with by a solicitor. It is therefore not surprising that the standard of service is poor and compensation can be lower due to the unqualified inexperienced person dealing with the case.

Claims companies often have agreements with outside organisations to finance your claim, some can even help you take out a loan with hidden costs. We promise that you do not have to pay a penny to pursue your claim and you will receive 100% of your compensation. If your claim is unsuccessful then we guarantee that you will still not pay any legal charges.

Could I instruct my local firm of solicitors?
Yes, a High Street firm may be able to deal with your claim but they may not have the experience. They need knowledge and years of experience to make all possible arguments on your behalf, file Court applications for part payments or to challenge evidence but more importantly to make sure they maximise your compensation to include all past, present and future costs for you.
How much is my claim worth?

You cannot value this element without medical evidence. We will obtain an independent consultant report for you and the medical expert will examine you, review your medical records and provide a detailed and thorough opinion on your injuries.

We need to know how it has affected you in the past, present and in the future. We work closely with a range experts all over the country to obtain the best medical evidence from Orthopaedic Surgeons to Psychiatrists.

There are two parts of your claim:-

Your injury, pain and suffering which will be dealt with by the medical evidence; and

Your losses and expenses. The medical evidence will explain how your injuries have affected your life and we will prepare a list of all your past and future expenses including loss of earnings, medical and travel costs and costs of care.

Can I just claim my loss of earnings back?

Unfortunately in order to prove your loss of earnings, we will need to obtain a medical report to explain your injuries and reason for time off work. So you can get your loss of earnings back but you will also receive a payment for your injuries, pain and suffering.

How long will the claim take?

It all depends on the type of claim. If your medical treatment is ongoing and you need surgery then we may need to wait for the outcome before we agree your final compensation. If the other side deny responsibility for your accident or the extent of your injuries then we may have to issue Court proceedings which could delay settlement of your claim. However, on average, we would estimate a settlement within 18 months. But, we promise to work as quickly as possible for you, as we do not get paid until after you have received your compensation.

Does it matter where I live?

No, we are a national firm and we have clients all over the country. We are happy to travel to see you and we understand that sometimes it is easier to explain things face-to-face. Although, you will have your solicitor’s direct e-mail and direct telephone number to contact them for any help or assistance.

Should I make a claim against my employer?

The law states every employer must have public liability insurance which means that as soon as the claim is made, your employer transfers the claim to their insurance company. It will then be the insurance company who deal and pay for your compensation. If you have any problems at work we have an experienced employment team on hand to give immediate advice. At OH Parsons, our Personal Injury solicitors are either also qualified in employment law or have received training to make sure they are aware of the employment issues that can arise specifically because of your injuries or a claim.

Will I have to go to Court?

The law states every employer must have public liability insurance which means that as soon as the claim is made, your employer transfers the claim to their insurance company. It will then be the insurance company who deal and pay for your compensation. If you have any problems at work we have an experienced employment team on hand to give immediate advice.

My experience with OH Parsons has been brilliant. The communication was excellent and very professional. The solicitor kept me informed at every step of the claim. I would definitely recommend OHP . Thank you.

Mr Watson, Personal Injury Case

I have never had to deal with the solicitor for anything and for my first experience I am very glad to say that OH Parsons solicitors handled my case with utmost respect and professionalism. I would recommend OH Parsons to family and friends that need legal services. Thank you for all your help.


Ms Greca, Personal Injury Case

The service that you provided for me was very professional. I always felt at ease with you and easy to talk to you. I know if I ever need your services again I will not hesitate to contact OH Parsons family solicitor again.


Mrs P, Family Law Case

I would like to take this opportunity to thank OH Parsons for tremendous assistance throughout the legal claim. I was regularly informed about the proceedings of my case in a simple language. I am very happy with the service I was offered and would recommend it to others.


Mr Sehgal, Personal Injury Case

OH Parsons solicitors - Extremely helpful, honest, very professional, friendly and polite. Kept me informed and up to date with every development . Explained all the information thoroughly. Would definitely recommend and use them again. Thank you.


Mrs Power, Clinical Negligence Case

OH Parsons guidance and advise greatly appreciated. I have been well informed about my Personal Injury claim all the time. I would definitely recommend OH Parsons to my friends and relatives. Thanks.


Ms R. Nair, Personal Injury Case

I found OH Parsons very caring, yet professional in their approach to my case. Although I only had an accident report to support my claim, they took that and was able to prove that y employeers were negligible. I would recommend OH Parsons to anyone to represernt them. I am very happy with the support and service I received. Thank you to Nicholas especially, he was really ‘on the ball'.


Ms D Box, Personal Injury Claim

These last 3 years has been something that I would not want to go through again, we as a family nearly lost everything and each other. I and my family cannot thank Hannah and all the staff enough. A very professional company, with a very personal service to their clients. Thank you.

Mr A, Norfolk,  Personal Injury Claim

Nazir had dealt with my case and was very very good, she dealt with the case very professionally, was nice and friendly on the phone, answered all my emails straight away, gave me good advice and I was very satisfied with the outcome, given the circumstances of my accident

Mr L,  Personal Injury Claim

Very good service,always got back to me when made inquires etc..very professional in there field & won't hesitate recommending your service to #others


Mr J Devaney, Personal Injury Claim

I felt that the solicitor Caroline Bolton was most helpful and kept me updated on case details, in what has been a very stressful time for me. I felt I had the full backing of OH Parsons LLP. Many Many thanks again to you.


Mr B, Personal Injury Case


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OH Parsons LLP

OHP is a trading name of OH PARSONS LLP, a limited liability partnership registered in England and Wales with Registered Number oc385704. OH PARSONS LLP is authorised and regulated by the Solicitors Regulation Authority | 606560. VAT Number: 239 026 763. Any reference to a partner in relation to OH PARSONS LLP is to a member of OH PARSONS LLP.

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